Every enquiry from your website, phone, email and WhatsApp in one place, with reminders that make sure each lead gets an answer. We help you choose the right CRM, set it up around the way you sell, move your data across and connect it to your website.
New lead from your websiteFollow-up due todayData moved from spreadsheetsCRM experience you can rely on
Most small businesses in Malta start with an inbox, a phone and a spreadsheet. That works until enquiries begin to slip through and nobody can say how many there were.
Enquiries arrive by email, WhatsApp, social media and phone, and nobody sees the full list.
Quotes go out and nobody calls back, because there is no reminder and no owner.
Several versions of the same customer list, each one a little out of date.
You cannot tell which enquiries become customers or which channel brings them in.
You can hand over the whole project or only the parts you need. We plan every setup around how your team sells today.
We compare the options for your size, budget and way of working and recommend one, with reasons you can check.
Pipelines, stages, fields, users and permissions shaped around your sales process.
Contacts, companies and history moved from spreadsheets, email or an old CRM, cleaned and without duplicates.
Every form on your website creates a contact in the CRM with its source, so no enquiry gets lost.
Conversations linked to the right contact, with templates for the replies you send every day.
Reminders, task assignment and follow-up emails that run on their own once a lead comes in.
Leads by source, deals by stage and team activity, readable in a minute.
Short sessions for your team and help after launch while the new habits settle.
We have worked on CRM implementations across different software, for companies of different sizes, including projects run with official international partners of the CRM vendors. That gives us a practical view of what each type of CRM does well and where it gets in the way of a small team.
A CRM is only as useful as the data that reaches it. Since we also build websites in Malta and online shops, the forms, booking requests and orders are connected to the CRM from the start, and every lead arrives with the page it came from.
The pipeline of an estate agent has little in common with the one of a law firm. Each setup starts from the stages your customers really go through.
Buyers, tenants, owners and viewings in one pipeline, with reminders for every agent. More on real estate websites.
Guest enquiries, direct bookings and returning guests, with messages before arrival and after checkout. More on short let websites.
Enquiries, consultations and client files tracked from the first call, with strict access to sensitive data. More on law firm websites.
Long sales cycles with several contacts per company, quotes, renewals and a clear forecast.
We talk about how you sell today, where enquiries arrive and what slows your team down.
A written plan with the recommended CRM, the pipeline, the integrations and a quote.
The CRM is configured, your data is cleaned and imported and the integrations are connected.
We test with real enquiries, then train your team on the tasks they do daily.
After go live we watch how the team uses it and adjust stages, fields and automations.
A CRM holds personal data about your customers, so privacy is part of the setup from the first day.
Marketing consent stored with the date and the form it came from.
Each person sees only the contacts and the data their job needs.
Accounts in your company’s name, with a full export available at any time.
Duplicates merged and old records handled according to your retention rules.
Andrea is an independent web designer in Malta with hands-on CRM experience. You deal with one person from the first call to the last adjustment, nothing falls between two suppliers, and you get straight answers about what a CRM can and cannot do for your business.
The team at AMweb has been instrumental in the expansion of our business. They have provided both website design and development as well as SEO services. They are professional, honest, efficient and a pleasure to work with.
AMweb has helped me every step of the way through my website updates and redesign. I really appreciated the advice from Andrea and his team as they helped me work to ensure that my site was competitive in terms of traffic.
AM WebLab helped us with our website, with clear goals on SEO and ranking.
